After about two months since Apple and Facebook implemented their changes toward a more private digital landscape without cookies, it is safe to say that the digital advertising industry is continuing to feel the effects. According to Mashable reporter, Rachel Kraus, when given the option to have their activity tracked on apps in iOS 14.5, consumers are overwhelmingly opting out. Kraus’s article states that the opt-in rate is roughly 4% in the United States and 12% worldwide. With the loss of so much consumer information, companies and marketers are having to pivot their tactics and search for new ways to connect to consumers.
As we continue to tread through this digital marketing shift, Google’s latest announcement has the industry taking a cautious and momentary breath by announcing a delay in their plans to eliminate third-party cookies on Chrome. In a blog post in late July, Google announced that they will be delaying the blocking of third-party cookies on the browser until 2023. In this blog, we’ll be taking a dive into what Chome’s “Privacy Sandbox” is, how it works, and what this delay means moving forward.
Google’s Privacy Sandbox
What is it?
Google’s Privacy Sandbox is their response to the move toward the cookieless future. It was established in 2019 as a collaborative effort to open source solutions and develop new tech to heighten standards on websites. According to its website, it aims to “create web technologies that both protect people’s privacy online and give companies and developers the tools to build thriving digital businesses to keep the web open and accessible to everyone.”
Three of its biggest goals include:
- Prevent the tracking of users’ browser activity across the web
- Allow publishers the ability to build sites that respect user privacy
- Preserve the open web and maintain people’s access to information safely
What is the delay?
While originally planning on phasing out cookies on Chrome by the end of the year in 2021, Google announced it has moved that goal to the end of the year in 2023. Google says that they are delaying this release to “allow sufficient time for public discussion on the right solutions, continued engagement with regulators, and for publishers and the advertising industry to migrate their services.”
The multi-phased public development process included 3 steps (discussion, testing, and approval determination). Once approved for adoption, Chrome will phase out third-party cookies in two stages. In stage 1, estimated to begin in late 2022, publishers and advertisers will begin adopting the technology and implementing it into their services. In stage 2, starting in mid-2023, Chrome will begin phasing out their-party cookie support and completely phase them out by the end of 2023. Google notes that more detailed plans for this process will be coming out on Google’s website: privacysandbox.com.
While this delay buys many in the industry time to adjust and prepare, the cookieless future will still be unpredictable. Until the release of the new Chrome systems, marketers will likely use this time to adjust to the current cookieless initiatives affecting their businesses while also investigating new ways to advertise and connect with their audiences. To see what steps you can take today to begin moving toward a cookieless strategy, read our article, How We Shift in a Post-Cookie World.
Dieter Bohn of The Verge concisely summarizes the catch twenty-two that Google is in when saying:
“The more Google cuts off third-party tracking, the more it harms other advertising companies and potentially increases its own dominance in the ad space. The less Google cuts off tracking, the more likely it is to come under fire for not protecting user privacy. And no matter what it does, it will come under heavy fire from regulators, privacy advocates, advertisers, publishers, and anybody else with any kind of stake in the web.”
It is clear that there will not be a one-size-fits-all solution to this new technological shift. Additionally, businesses and advertisers need to listen to the cultural sentiments amongst audiences in order to abide by their changing needs. At River Direct, we are always listening and searching for the latest tactics to help our clients yield successful campaigns both on digital and across various media channels.
From the push of first-party data collection strategies to the development of new privacy-respecting targeting tools, we will likely see a mix of solutions that will rise to become commonplace strategies in the evolving landscape. Nevertheless, this shift reminds us that it is key to be on our toes and ready to adapt to any pauses, shifts, or implementations the future may throw us in this crazy industry we call marketing.
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As technology evolves and content becomes easier to consume, the industry has seen audience habits shift away from traditional media channels such as TV and radio and toward more on-demand media platforms. One of the most dynamic and evolving of these new mediums is streaming. Streaming has changed how audiences consume longer-form content with the ability to pick and choose what to watch and when to watch it. Though Netflix has dominated the streaming space, they don’t call it “the streaming wars” for nothing. In this month’s blog, we’re diving into the latest move by WarnerMedia and HBO that is shaking up the streaming space, connected TV advertising, and what this means for the future of this evolving advertising channel.
HBO Max with Ads
Over the past few years, we have seen many streaming services emerge to seek a piece of the pie. Whether it be short-lived services like Quibi or established media players like Disney, consumers’ choices have never been more plentiful. Despite the range of streaming services, paying for each individual subscription has viewers needing to calculate what services offer the most value. While there still remain some services like Netflix and Disney+ that have remained ad-free, others platforms like Hulu and Paramount Plus are testing more discounted tiers that are offset by an ad-supported model.
This week, WarnerMedia launched HBO’s newest offering to the streaming space. Though historically known for its ad-free content, HBO has recently introduced a new offering that brings its content at a more affordable price. Properly named “HBO Max with Ads,” this new streaming plan allows consumers the ability to watch HBO’s library at a reduced price of $9.99 per month. In exchange for this reduced price, subscribers will be presented with limited advertising on the platform.
Compared to its other ad-supported competitors, HBO Max with Ads touts the lightest ad load in the market averaging less than 4 minutes per hour. While this is an exciting and new offering for consumers, historically ad-free platforms like HBO venturing into ad-supported streaming is a promising move for advertisers looking to break into the connected TV space and reach audiences initially thought to be unreachable.
Connected TV (CTV) – What is it?
For those unaware, Connected TV (also known as a smart TV) is any device that supports video-content streaming. Common CTVs include Amazon Fire TV, Apple TV, and gaming consoles such as the PlayStation and Xbox. These devices are able to stream Over the Top (OTT) content, media content that is provided over the internet. Netflix, HBO Max, and Hulu are some of the biggest examples of the recent expansion of OTT content.
While traditional advertising channels like TV and radio sell their ad space in segmented ad spots, CTV advertising works similarly to digital advertising where placements are dynamic and vary based on your desired audience and campaign.
CTV is a notable advertising platform as it has hybrid benefits similar to both TV and digital. Like digital advertising, CTV is able to reach more targeted audiences. Additionally, like TV advertising, CTV ads capture audiences in more engaging spaces as viewers are consuming longer-form media as opposed to shorter digital content. In short, using CTV in one’s media mix allows brands a better opportunity to position themselves in front of more targeted and engaged audiences.
In addition to those CTV factors, other benefits include:
- Budget-friendly flexibility
- Wider variety of ad formats
- Premium inventory and publishers
- Faster real-time metrics
According to Todd Spangler’s Variety article, WarnerMedia said that subscribers to HBO’s new tier “can expect to see greater personalization in the ads they do see,” and that the “Ads on HBO Max are designed to complement and enhance the overall viewing experience and will be thoughtfully surfaced across HBO Max’s content catalog in a way that maintains the integrity of the programming.”
From a big-picture standpoint, not only does this move make HBO the newest space for businesses to advertise on, but it is also a key indicator in a shift in the streaming landscape. This is extremely notable as Apple’s privacy changes have made ad targeting across the digital landscape harder to accomplish. As we see how consumers react to this new service offering, now more than ever is an exciting time for advertisers to explore the benefits of CTV as an addition to their media mix.
If you are curious about how your business can benefit from adding CTV to your media mix, contact the River Direct team today to learn more! For additional insights on the latest moves and events shaking the advertising industry, be sure to subscribe to our newsletter and follow us on Facebook, LinkedIn, and Instagram.
Amidst the shifts by companies like Apple and Facebook toward preserving consumer privacy online, Amazon has made a move that has captivated e-commerce companies and marketers alike. In our previous blog, How Will Apple iOS 14 Change Digital Advertising, we discussed Apple’s shift away from default internet cookie monitoring toward engaging online users in giving consent for web-tracking. This major shift has forced big online players like Facebook to rethink how consumers can be identified, analyzed, and marketed. Similarly, these shifts have made marketers have to reconsider how they can reach specific audiences with targeted messaging.
On April 24th, 2021, days before Apple launched the notoriously awaited iOS 14.5 update regulating data tracking consent across its interface, CNBC first reported Amazon’s latest move to grant its third-party sellers the capability of marketing directly to the inboxes of their customers. Welcome Amazon’s “Manage Your Customer Engagement” tool. In this article, we’ll dive into what Amazon’s new tool is, why it’s significant, and how this affects both marketers and brands engaged in the ever-changing e-commerce space.
Amazon’s “Manage Your Customer Engagement” Tool
For quite some time, Amazon has been resolute in its efforts to prohibit third-party merchants from excessive contact with their consumers for solicitation. Aside from matters such as communicating order status and reviews, communication has remained fairly minimal from third-party Amazon sellers. All of that seems to be changing with Amazon’s new “Manage Your Customer Engagement” feature.
In short, this new feature allows third-party sellers that are members of Amazon’s Brand Registry to establish a social-media-like following of consenting customers who will receive email promotions directly from the business. These promotions include anything from new product announcements to the latest deals and offers. Think of it as email marketing via Amazon. This new feature allows a seller to market directly to Amazon customers who “follow” their brand, similar to the consented following of accounts on social media.
Why This Matters
This move by Amazon is said to aim at increasing retention, building relationships, and driving engagement. Key benefits of the “Manage Your Customer Engagement” tool include:
- Allowing direct relationship communication between sellers and customers
- Granting greater ability to announce new promotions and products
- Allowing consumers the ability to follow their favorite stores and establish brand loyalty
As previously mentioned, the post-cookie digital shift has made understanding consumer behavior more transparent for the user but harder to track for the business. In a move away from cookies, companies and marketers are needing to find new ways to gain insights into their audiences. Fostering direct, first-party relationships between consumers and brands lays the foundation for transparent, information-rich, and long-term potential as brands seek new ways to build authentic customer loyalty. Amazon’s latest tool appears to be a move toward facilitating this shift.
According to CNBC’s article, an Amazon spokesperson told CNBC that it is “committed to serving our shoppers by helping them engage with their favorite brands. With Manage Your Customer Engagement, brands will be able to initiate email campaigns about new product announcements and offers that Amazon will send to shoppers who choose to follow the brand.”
What About Consumer Privacy?
We must not forget that consumer trends show a more negative view of data collection by companies. Despite the new ways of contacting customers, Amazon’s new feature will continue to keep shoppers’ contact information private from the seller. According to the CNBC article, “Shoppers’ contact information will continue to remain private. Amazon will give companies aggregate data when they use the tool that shows them how many emails will go out when they decide to share marketing campaigns with their followers.”
For eCommerce Companies
Understanding the changes to the digital landscape is paramount for sellers looking to find the balance between where their audience is and where their brand is best able to communicate effectively and authentically. As the industry moves away from reliance on aggregated detailed data banks, companies will need to internally establish, utilize, and nurture their customer databases since that is where they will find the valuable, rich, and accurate understanding of their buyer. All of this better informs a company of the ways in which it can reach and interact with customers to grow long-term success.
Amazon’s move toward providing CRM tools like “Manage Your Customer Engagement” is beneficial in allowing their sellers greater ability to foster long-term consumer relationships. While companies must not forget to maintain transparency in collecting data of their customers, this moment offers companies a creative opportunity to expand their unique in-house customer knowledge. As we are embarking on the newly implemented cookie-consent era on platforms like iOS and Facebook, it will be interesting to see how tools like this will alter the business-consumer relationship.
Want to implement Amazon’s latest tool into your brand’s Amazon account? Contact us to see how River Direct can assist in advertising your brand and scaling your business. To get our latest blogs straight to your inbox, subscribe to our newsletter below and follow us on Facebook, LinkedIn, and Instagram for more on the latest trends and news around marketing and advertising!
The internet has redefined how we as a society interact, operate, and connect to one another. If last year has taught us anything, it is that the internet and online platforms have become integral in how we operate everyday life and have changed the way we use the internet. While technologies like Google and Amazon have made online actions easier than ever, everything comes at a cost. In a previous blog, we explored how Apple’s new iOS 14 changes will be affecting the experience for both users and businesses. This month, we are diving into the larger conversation about how major digital giants are redefining the future digital landscape amidst a “cookie-less” internet. Read more on what cookies are, why they matter, how they will affect businesses and advertisers, and more.
What Are Cookies and Why They Matter
According to the Federal Trade Commission, internet cookies are the information that is saved by your web browsers and used to recognize your device in the future. In Layman’s terms, cookies are tools that help websites track activity to better understand you as a user. While there are many benefits to internet cookies, there are also some drawbacks that have sparked concerns, policy changes, and legislation.
For Consumers – more customized user experience and increased convenience
With the added knowledge collected from cookies about the consumer’s buying habits, search history, and user activity, websites are better able to identify and suggest content and products that similar users found relevant. Additionally, cookies allow websites to save information such as passwords and usernames to streamline user convenience.
For Businesses – more accurate understanding of consumer habits
Brands have long used cookies to track their website’s visitors to better understand their audience and fulfill their needs. Whether it be what content your favorite websites release to the most popular pieces of merchandise on an online store, this information collected by cookies gives businesses and advertisers greater insight into knowing the consensus of their audience.
For Consumers – an infringement on user privacy
Many concerns about cookies surround data collection and whether or not the user knows their data is being collected. Additionally, consumers have mixed emotions around how their data is being managed, commoditized, and sold.
For Businesses – increased risk of losing customer trust
With this change in consumer sentiment, companies must align themselves with consumer shifts to avoid losing their audience’s trust. According to ClickZ’s article analyzing a study conducted by Publicis Sapient, they found that while consumers had a positive view of technology, they had a negative view on data collection.
What is Changing and How This Affects Businesses and Advertisers
Many of the new national and international policies and legislation combatting excessive data collection center around gaining users’ consent to be tracked and promote an “opt-in” choice. In order for businesses, especially large online platforms, to continue building consumer trust, it is in their best interest to comply with these shifts toward more transparent online interactions.
With the implementation of this newly added “opt-in” choice on platforms such as Google and Facebook, it is likely that there will be a decline in raw information gained from consenting cookie tracking. As user information will become less available from third-party browser cookies, companies and marketing professionals will need to adapt and pivot their efforts in collecting, understanding, and reaching out to their audiences.
What Steps You Can Take
So where does this leave businesses and advertisers? Don’t fret. Sure there are concerns about how this will changing the industry, but businesses and marketers are no stranger to having to pivot and adapt.
Firstly, companies and marketers should both optimize themselves for when major platforms shift their sites. For example, with Apple’s iOS changes, here are 4 steps to prepare your Facebook advertising account for what’s to come. (Note these precautionary measures may not apply to everyone and vary between sites and businesses.) In addition to getting their interfaces ready for the shift, it is key that companies utilize the current cookie information they have access to before it disappears.
Here are 5 points to keep in mind when adjusting to the cookies-less future according to Advertising Week 360:
- Audit your existing data
- Prepare a plan for first-party data
- Strengthen marketplace partnerships
- Understand your audience contextually
- Leverage cookieless signals such as probabilistic data
Of this list, it is important to emphasize the increasing importance of first-party and CRM data. In this new age of data collection, the strongest data a company can use to understand their audience is the rich data they are able to collect themselves from their consenting users. Businesses and marketers will be tasked with creating new offerings and strategies to get the enthusiastic consent of their audiences. With a growing hub of first-party data, businesses and marketers will be able to explore more authentic and tailored targeting and retargeting strategies.
While this transition will be a major shift in how users, brands, and marketers operate online, keep in mind that this will become a worthwhile investment into a greater online experience overall. Though this does mean brands and marketers will have to strategize new ways to identify, target, and reach audiences, this change holds many opportunities to innovate along this unpaved road. All in all, the post-cookie digital landscape is wide open to new tools and strategies that engage in the user-business data exchange while improving trust and transparency along the way.
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